Service Desk Agent as Data Analyst supporting users by managing incidents and collecting feedback for HP. Collaborating with users and project teams to improve solutions using Python.
About the role
- Embedded Finance Data Analyst transforming raw data into actionable insights to support growth, product development, and operational effectiveness at Sprout Solutions.
Responsibilities
- Analyze client usage patterns, portfolio performance, and adoption metrics to identify opportunities for growth across embedded finance products.
- Provide data-driven insights to support client segmentation, targeting, and prioritization for upsell, expansion, and product-led growth initiatives.
- Support Business and Growth teams with dashboards and reports that highlight client health, financial performance, revenue impact, and behavior trends.
- Evaluate the impact of campaigns, engagement initiatives, and employer-level performance to inform strategy and decision-making.
- Collaborate with UXR to interpret existing product and user data, helping identify user problems, market gaps, and opportunity areas.
- Support Product Managers in evaluating new product concepts through industry research, competitive benchmarking, and data-driven business projections.
- Monitor and analyze key product metrics, including conversion funnels, adoption, penetration, and engagement, to uncover insights that inform feature improvements and user experience enhancements.
- Evaluate the performance of newly released features, PLG initiatives, and experiments by conducting structured post-launch impact analyses and recommending next steps.
- Present clear, data-backed insights that guide product direction, highlight risks or opportunities, and influence strategic decision-making across the product lifecycle.
- Monitor key operational metrics such as revenue, repayment behavior, aging transactions (e.g., 30+ /60+ /90+ DPD), borrower activity, and disbursement success rates.
- Support escalation handling by investigating transaction anomalies, reconciliation issues, SOA discrepancies, and deactivation-related concerns through data analysis.
- Maintain and execute recurring reports, including weekly balances, non-repayment monitoring, and due date compliance.
- Develop dashboards and automated monitoring tools to enhance visibility for Customer Advocates, Success Consultants, Fintech Operations, and partner banks.
- Identify manual or error-prone workflows and support Product and Engineering teams in designing and validating automation for operational scale.
Requirements
- 3–5+ years of experience in data analytics with required experience in fintech, ideally in lending, embedded finance, payments, or financial operations.
- Strong SQL skills and experience working with data platforms (e.g., Databricks)
- Experience building dashboards using Power BI, Databricks, and HubSpot.
- Knowledge of developing data models for reports and analysis.
- Python skills is a plus.
- Working knowledge of financial products and embedded finance workflows, including money movement, risk controls, and repayment processes etc.
- Experience with Credit Risk.
- Excellent problem-solving, investigative, and analytical thinking.
- Ability to translate complex data into simple, actionable insights for non-technical teams.
- Strong communication skills and high attention to detail.
Benefits
- Equal Opportunity Employment • Welcomes applications from all sectors of society
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Business and Data Analyst consulting for global pricing analytics and building targeted analyses with country teams. Collaborating with technical teams and supporting the implementation of action plans.
Data Analyst supporting troubleshooting of custom software projects at Expleo. Involves SQL, Excel, and stakeholder collaboration for data management.
Analytics Manager leading a small team in Finance Shared Services at CHS. Transforming financial data into actionable insights for strategic decision - making in the agribusiness sector.
Senior Data Analyst overseeing critical third parties for financial services in the UK. Supporting resilience against operational disruptions, enhancing economic stability and decision - making.
Data Analyst supporting Modeling initiatives for Pfizer Global Supply. Collaborating with teams for Strategy Analysis through Data Analytics and Engineering.
Data Analyst at Yassir, focusing on capacity planning and demand forecasting in the logistics sector. Collaborating with teams to ensure driver availability and operational efficiency.
Senior Data Analyst linking data and business strategy for Honda. Contributing to understanding vehicle telemetry and user behavior data for decision making.
Data Analyst at Great Lakes Management responsible for data quality, modeling, and AI readiness. Collaborating with teams to deliver insights and improve operational efficiency.
Data Analyst at Metrc providing analytics and insights for cannabis regulatory systems. Collaboration with internal and external teams to support strategic decisions and operational efficiency.