Hybrid Manager – End User Services

at HP

• Job title: Manager – End User Services
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: $130,700 - $205,200 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Spring, United States

About the role

• Manager of End User Services leading IT services for HP ensuring operational excellence and vendor management. Collaborating with teams to drive modernization and enhance user experiences.

Responsibilities

• The Manager of End User Services will report to the Director of Digital Workplace Technologies and provide the progressive leadership and vision needed to support HP’s technologies that flawlessly serve our customers daily.
• Build and lead a globally dispersed team.
• Vendor management.
• Create strategic and tactical operations, resource plans, goals, and organizational priorities based on business and IT roadmap.
• Champion continuous improvements and incremental improvements in the end user space.
• Collaborate with strategic choice of partners to provide operational and financial excellence.
• Driving modernization efforts to reduce technical debt, improve operational stability, and enhance user experiences.
• Work closely with multi-team technical resources, engineering managers, and other stakeholders to ensure systems function within SLA and that outages are dealt with rapidly and effectively.

Requirements

• A bachelor’s degree in computer science or equivalent technology degree is required; an MBA is preferred.
• 15+ years of experience in IT Infrastructure Technology / Operations, with at least 5 years of senior management experience.
• Proven track record of building and motivating high-performing teams in times of change in global matrix environments.
• Onshore/Offshore partner integration to deliver services of high quality at competitive price points.
• Proven track record of leading design delivery of large‐scale, high‐quality systems focused on infrastructure.
• Strong attention to detail, analytical capability, and excellent verbal and written communication.
• Ability to effectively work with and influence others and act as a change leader.
• Ability to operate independently and collaboratively.
• Strong leadership skills, including coaching, team building, and conflict resolution.
• Organizational and strategic management skills, including budget and business planning and forecasting.
• Skilled in Metrics and data-driven processes to hold vendors accountable while working in collaboration mode.
• Ability to manage human capital across multiple geographies and organizations to drive workforce development and achieve desired results.
• Advanced multi-tasking and prioritization skills.
• Advanced relationship management skills, including partnering and consulting with senior management and executive roles for internal and external partners.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave