Operations Associate managing online listings for Houst, a property management service. Ensuring optimal performance across platforms and enhancing guest experiences while working closely with different departments.
Responsibilities
Create and update listings on various platforms, ensuring accuracy and visibility.
Maintain and troubleshoot connected channels to ensure optimal performance.
Oversee the lettings process, respond to inquiries, and secure bookings.
Manage the mid-lets booking process from start to finish for a seamless guest and host experience.
Manage booking extensions, oversee check-outs, and process deposit refunds.
Liaise with guests and internal departments to address inquiries and resolve issues promptly.
Work with internal departments to address inquiries and streamline processes.
Support and inform internal stakeholders to foster a cooperative environment.
Ensure all listings and interactions meet high-quality standards.
Contribute to projects that enhance operational efficiency.
Provide insights and feedback to improve processes and strategies.
Requirements
1 to 2 years of experience in either online listing, channel management or short to mid-term letting operations is preferred
Ability to use Excel or Google Sheets to analyse data and present findings
Strong organisational and time management skills, with the ability to prioritise tasks effectively
Ability to multitask and handle multiple projects simultaneously
Extreme attention to detail
A passion for delivering exceptional guest experiences and contributing to the success of our hosts
Working hours: 9am - 6pm UK Time
Willing to come into the Cape Town office once a week at own expense
Benefits
23 days paid holiday days (plus public holidays)
An extra day off for your birthday - because who wants to work on their birthday?
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