Project Coordinator supporting Global Assurance initiatives at IJM, managing project workflows and communications across global stakeholders. Focused on maintaining audit processes and operational support.
About the role
- Project Manager optimizing customer journeys for a leading automotive marketing firm. Collaborating with teams to enhance customer experiences across all touchpoints.
Responsibilities
- You implement smart customer journeys that delight across all channels
- You analyze customer experiences to identify pain points and drive improvements
- You work closely with Marketing, Media, Web and other teams to create a seamless customer experience
- You use innovative tools to measure customer satisfaction and monitor interactions across all channels
- You act as the primary client contact and guide them through the entire project lifecycle
- You listen to customer feedback, adapt to new situations, and lead teams to achieve the best results
- You participate in workshops to promote a customer-centric mindset within the team and to explore specific topics both internally and externally
Requirements
- You hold a university degree in Marketing, Business Administration, Communications, or a related field
- You have experience implementing cross-channel campaigns, ideally in a similar role, within an agency environment, or at an agile company
- You can read people and contexts well and adapt to individual situations
- You act with a customer-centric mindset and understand clients' needs and expectations
- You are a strong communicator and can collaborate effectively with diverse, including international, teams
- You thrive on multitasking and can manage multiple projects simultaneously in a dynamic environment
- You have analytical thinking to correctly interpret performance and KPIs
- You have knowledge of information security and information security awareness
Benefits
- Onboarding: Through personal mentoring and digital onboarding sessions — we ensure your smooth start
- Professional development: Your growth matters to us. Whether through our internal Campus training program to expand your technical, methodological, or soft skills, optional language courses, or regular coaching — we keep you up to date
- Flexibility: With flexible working hours, mobile office options, and job-sharing models, you can adapt your job to your life — not the other way around
- Fun: Work should include breaks — we offer regular after-work and team events (also virtual when needed)
- Sports: Extensive sports program and mobility options including company bikes and e-bike leasing
- Accessibility: Our modern office in Munich's creative district is conveniently located and easy to reach
- International environment: As an internationally active agency group, you have the opportunity to network and collaborate with colleagues from a wide range of disciplines around the world
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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