Collections Agent responsible for making and receiving calls regarding client accounts and product updates. Engaging with customers to resolve issues and improve account retention.
About the role
- Coordenador(a) de Cobrança liderando a operação de cobrança particular na Hospital Care. Gerenciando equipe e assegurando a eficiência nos processos de cobrança.
Responsibilities
- Lead the private collections operation, ensuring efficiency, productivity and a consistent reduction in delinquency.
- Manage the team with a focus on high performance, fostering development, alignment and clear objectives.
- Work in an analytical, data-driven manner, using KPIs, business intelligence (BI) and financial information to support decision-making.
- Integrate processes with key areas (Billing, Patient Services/Customer Service, IT, Legal, Commercial), ensuring operational continuity.
- Structure and improve collections routines by reviewing workflows, establishing governance and applying best practices.
- Ensure an ethical and respectful patient experience, aligned with Hospital Care guidelines.
- Manage partner collections agencies, monitoring performance, contracts and SLAs.
- Ensure compliance and adherence to internal policies, LGPD (Brazilian Data Protection Law) and health sector regulations.
- Convert data into strategic insights, presenting results, action plans and KPI progress to leadership.
- Act as a driving force in building an expanding area, demonstrating critical thinking, autonomy and the ability to implement improvements.
Requirements
- Bachelor's degree in a related field required.
- Previous leadership experience in private patient collections, billing and continuous improvement.
- Intermediate proficiency in Excel and PowerPoint.
Benefits
- Meal and food allowance — Pluxee Multibenefits Card (Sodexo).
- Transportation voucher or parking discount (per internal policy).
- Health plan — 2Care Vera Cruz, extendable to dependents.
- Dental plan — Amil Dental, extendable to dependents.
- Childcare assistance for female HC employees (children up to 6 years old).
- Life insurance.
- Wellhub (Gympass), extendable to dependents.
- Partnership with SESC, extendable to dependents.
- Profit-sharing.
- Educational allowance for courses.
- Training platform.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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