Senior Auditor leading and executing internal audits at AAA Life. Ensuring compliance with internal policies and enhancing operational effectiveness.
About the role
- Senior Quality Auditor ensuring files are audited for regulatory compliance in claims processes. Collaborating with teams, driving quality, and overseeing audits in a hybrid work environment.
Responsibilities
- Own our internal file audit process, making necessary adjustments to drive good claims outcomes and ensure alignment with regulatory expectations.
- Undertake detailed root cause analysis (RCA) against completed file audits and provide insight to key stakeholders.
- Collaborate with customer facing operations to ensure necessary remediation actions are completed, share file audit outcomes and RCA insight.
- Oversee the execution of our file audit process and monitor adherence to the framework.
- Identify trends, process issues and training needs and work with the relevant stakeholders to address.
- Support the creation of training & coaching material and its subsequent delivery.
- Complete a selection of audits at the appropriate line of defense.
- Support with the execution of internal & external audits when required.
- Contribute to continuous improvement activities, representing Technical Quality interests as appropriate.
- Line management responsibility for the Technical Quality team.
- Establish clear performance expectations, objectives and goals for direct reports.
- Regularly monitor team KPI’s and share performance insight with the relevant stakeholders.
- Regularly monitor individual performance, providing consistent feedback, recognition, and constructive evaluations.
- Undertake monthly one-to-one meetings and quarterly reviews with direct reports.
Requirements
- Proven experience in the property claims industry, auditing or quality assurance.
- Experience in people management, KPI’s and performance management
- Experience in analysing data and providing insight to stakeholders at all levels
- In-depth knowledge of good practice within the property claims industry
- In-depth knowledge of regulatory frameworks
- Excellent analytical skills with a data-driven mindset
- Excellent communicator with the ability to influence and engage stakeholders at all levels
- Detail orientated with strong problem-solving skills
- Continuous improvement mindset
- Able to form opinions and make decisions objectively, free for personal biases
- Customer centric, focused on delivering good customer outcomes
- Able to work autonomously, as part of a team and independently
Benefits
- A genuinely flexible approach to work. We are really supportive of you flexing your hours and location to help you keep everything in your life in balance.
- Opportunities to focus on your professional growth whether that’s through training or other personal development opportunities - we want you to build your long-term career with us.
- Discount of 50% and 15% for friends and family when you choose to take out a home insurance policy with us.
- An in-house wellbeing programme including seminars and workshops from wellbeing coaches and professionals.
- Home working starter kit and money to spend on additional equipment you may need.
- Charitable giving scheme, so you can donate to our partner charity, or one of your choices.
- The opportunity to work alongside brilliant people, because this isn’t something that every organisation can offer!
- 25 days’ holiday (plus bank holidays) and the ability to buy and sell >5 days annually.
- Private medical cover for all employees
- Life insurance
- Annual discretionary bonus scheme
- Pension contribution
- Free fruit and really good coffee for the days you come into the office.
- Local and national retail discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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