Senior Auditor leading and executing internal audits at AAA Life. Ensuring compliance with internal policies and enhancing operational effectiveness.
About the role
- Quality Auditor conducting file audits of property claims at Homeprotect to ensure compliance and improve outcomes. Collaborating with teams to identify trends and support continuous improvement initiatives.
Responsibilities
- Conduct end-to-end file audits of property claims at various stages in their lifecycle, monitoring adherence to our claims philosophy, processes and the delivery of good outcomes.
- Follow our file audit framework completing your defined quota of file audits in a timely manner.
- Support the root cause analysis (RCA) of completed file audits and share insight with the Senior Quality Auditor.
- Collaborate with customer facing operations to share file audit outcomes and calibrate scoring.
- Identify trends, process issues and training needs through file audits and share insight with the Senior Quality Auditor and wider claims operation.
- Support the Senior Quality Auditor with administrative, reporting & analytical tasks.
- Support the execution of internal & external audits when required.
- Contribute to continuous improvement activities, representing Technical Quality interests as appropriate.
Requirements
- Proven experience in the property claims industry, auditing or quality assurance.
- Experience in analysing data and providing insight to stakeholders at all levels
- In-depth knowledge of regulatory frameworks
- Knowledge of good practice within the property claims industry
- Analytical skills with a data-driven mindset
- Excellent communicator
- Detail orientated with strong problem-solving skills
- Continuous improvement mindset
- Able to form opinions and make decisions objectively, free for personal biases
- Customer centric, focused on delivering good customer outcomes
- Able to work autonomously, as part of a team and independently
Benefits
- A genuinely flexible approach to work. We are really supportive of you flexing your hours and location to help you keep everything in your life in balance.
- Opportunities to focus on your professional growth whether that’s through training or other personal development opportunities - we want you to build your long-term career with us.
- Discount of 50% and 15% for friends and family when you choose to take out a home insurance policy with us.
- An in-house wellbeing programme including seminars and workshops from wellbeing coaches and professionals.
- Home working starter kit and money to spend on additional equipment you may need.
- Charitable giving scheme, so you can donate to our partner charity, or one of your choices.
- The opportunity to work alongside brilliant people, because this isn’t something that every organisation can offer!
- 25 days’ holiday (plus bank holidays) and the ability to buy and sell >5 days annually.
- Private medical cover for all employees
- Life insurance
- Annual discretionary bonus scheme
- Pension contribution
- Free fruit and really good coffee for the days you come into the office.
- Local and national retail discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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