Engagement Manager at LiveRamp responsible for delivering global services in data collaboration. Collaborating with clients and internal teams to maximize service delivery and customer satisfaction in a hybrid environment.
About the role
- Slot Shift Manager overseeing operations and service in the Slot department at WarHorse Gaming. Responsible for team management, guest service, and operational standards for the Slot operations.
Responsibilities
- The Slot Shift Manager is responsible for planning, organizing, and directing the daily operations of the Slot department.
- Set team members expectations and goals to maximize productivity and profitability.
- Monitor department metrics to establish standards and identify areas of improvement or growth.
- Develop a service culture that cultivates guest and brand loyalty.
- Assist in developing and implementing effective strategy for managing customer service for the Slot Operations Team.
- Process jackpots and manual hand-pays as indicated by the property’s Internal Controls and Standard Operating procedures.
- Act as a signatory on hand paid jackpots as detailed in the internal controls and Standard Operating procedures.
- Monitor business levels and effectively create schedules that meet service standards.
- Document and report all cash operation transactions in accordance with the federal currency reporting and compliance standards.
- Listen and respond to all guest in a considerate, professional, and positive manner.
- Take ownership of guest and team member inquiries and follow through to a resolution.
- Maintain meticulous security of keys, radios, handheld devices and any other assigned items and company equipment.
- Identify and report unsafe practices that do not comply with company safety standards.
- Maintain a professional workplace environment for all team members.
- Attend all required training meetings.
- Manage and complete projects in a timely manner.
- Read and understand the WarHorse Responsible Gambling Plan.
- Adhere to the regulations prohibiting service to minors and/or intoxicated persons.
- Must be flexible in scheduling based on business needs.
Requirements
- Must be 21 years or older.
- High school diploma, GED, or relevant experience.
- Three (3) years of experience in a leadership capacity within the guest service or customer service driven industry, preferably in a high volume, complex resort casino environment.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Dedicated to guest loyalty and providing exceptional service.
- Proficient with Microsoft Office Suite or related software.
- Must have a technical understanding of slot machines and associated components.
- Demonstrates commitment to train and mentor team members.
- Proficiency in using mobile devices and touch screen technology is strongly preferred.
- Knowledge of player tracking systems and guidelines consistent with industry standards.
Benefits
- Goal Achievement
- Federal Employees Medical Coverage
- Full Insurance Coverage offerings
- 401K with Day 1 Vesting & Company Match
- Quarterly Incentive Program
- Vacation, Holiday & Sick Days
- Discounted Meal Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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