Hybrid IT Business Analyst

at Holland & Knight LLP

• Job title: IT Business Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Tampa, United States

About the role

• Business Analyst joining legal firm's team to analyze requirements and propose solutions. Collaborating with stakeholders and ensuring stakeholder benefits through effective communication.

Responsibilities

• Work with technology teams, stakeholders, end users, leadership, and outside experts to identify, evaluate, and design technical and non-technical solutions
• Gather, document, and prioritize business requirements, assist in developing application design specifications, and develop and execute test plans
• Facilitate and manage business requests; setting proper stakeholder and user expectations
• Work with IT subject matter experts to document business application specifications and assess options, risks, and costs
• Demonstrate excellent written and verbal communication skills as well as superior listening, critical thinking, problem-solving and probing skills – with subtlety, tact, and diplomacy
• Build strong relationships with project stakeholders and serve as a communications hub among business clients, project stakeholders, and the defined solutions team
• Assist project stakeholders in communication, training, or change management
• Organize, coordinate, and manage work efforts and/or projects
• Use tools for eliciting requirements: brainstorming/mindmapping, focus groups/interviews, end user observation, process/task analysis
• Collaborate with team members and other resources to establish creative and effective solutions to business problems
• Analyze and design business processes and workflows
• Collaborate with Business Analyst teammates, Enterprise Project Management Office (EPMO), and others in order to establish consistent and efficient work processes including standardizing templates for Business Analyst deliverables
• Occasional travel to other offices
• Additional duties may be assigned

Requirements

• Minimum of 5 years of business analysis experience
• In-depth knowledge of the legal industry and software applications including but not limited to iManage Desksite and FileSite, Microsoft Office suite, WorkShare, and SharePoint
• Proven communication, interpersonal, and presentation skills
• Ability to understand customer needs and expectations, provide excellent client service in direct and indirect manner, and fulfill customer expectations
• Ability to understand and develop complex business processes and map workflows
• Ability to understand and develop data flow diagrams
• Ability to successfully interface with personnel at all levels within the firm and to work effectively in a culturally and educationally diverse environment
• Experience working directly with end users, vendors, and technical team members
• Experience working in geographically diverse (virtual) teams
• Detail oriented, analytical and inquisitive
• Ability to be self-critical, to offer constructive feedback to and accept direct feedback from others
• Ability to adapt to a changing environment
• Ability to maintain confidentiality
• Ability to work both independently or collaboratively, producing all assigned work while adhering to deliverables and deadlines
• Ability to manage multiple concurrent objectives or activities, and effectively make judgments in prioritizing and time allocation in a high-pressure environment
• Familiarity with Business Analysis Body of Knowledge (BABOK) preferred
• International Institute of Business Analysis (IIBA) or related certifications preferred
• Knowledge of Six Sigma, Lean, Unified Modeling Language (UML) and/or similar methodologies and tools preferred
• Minimum Education: Bachelor’s Degree or equivalent experience

Benefits

• comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners
• life and AD&D insurance
• short and long term disability insurance
• tax-advantaged accounts for health care expenses, including FSAs and HSAs
• FSAs for dependent care
• health advocacy services
• behavioral health and counseling resources for all family members
• 401(k)
• profit sharing
• pre-tax transit and parking program
• backup dependent care
• senior care planning support
• resources for individuals with development disabilities and their caregivers
• paid holidays and other paid time off, including paid leave for new parents