Hybrid Manager – Private Events

at Historic New England

• Job title: Manager – Private Events
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $52,000 - $56,000 per year
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Waltham, United States

About the role

• Manager of Private Events managing the functions rental business at Historic New England properties. Ensuring excellent customer service and event execution at Eustis, Lyman, and Codman Estates.

Responsibilities

• Responds to all e-mail and telephone inquiries, dispensing information about holding events at our properties.
• Arranges showings and sells the venue to prospective clients.
• Writes and executes rental contracts.
• Inputs all executed contracts into our CRM Tessitura database.
• Ensures excellent planning and execution of all events.
• Communicates with clients from initial contact and booking through the day of the event, offering planning guidance and feedback.
• Communicates with all vendors regarding Historic New England rules and regulations.
• Ensures that all administrative details are completed and up-to-date, including contracts, confirmations, payments, caterers’ insurance and license documents.
• Schedules equipment and beverage deliveries and pickups.
• Schedules and supervises tent installations and removal.
• Works on site during events to monitor and resolve issues as they occur.
• Hires, schedules, and manages function associates.
• Schedules pre-and post-event custodial cleaning.
• Collaborates with Private Events Director to develop and manage functions budget.
• Works with Historic New England’s marketing team and private events director to develop and implement marketing plan in order to meet or exceed goals.
• Actively promotes and sells all Historic New England locations for private events, including but not limited to weddings, corporate events, and private parties.
• Supports Historic New England meetings and social events held at our properties.
• Meets with caterers and other vendors and with Historic New England staff to create or confirm the final plan for the event.

Requirements

• Associate’s degree in a relevant field or equivalent combination of skilled credentials with a minimum three years of professional experience.
• Demonstrated experience in presenting and selling to prospective clients.
• Ability and desire to work with the public with the highest standards for customer service.
• Must enjoy working with a variety of people.
• Requires exceptional tact, diplomacy, professional presentation, and interpersonal skills.
• Ability to multi-task and work well under stress/pressure while remaining calm and focused.
• Strong organizational skills and exceptional written and verbal communication skills.
• Fully-competent computer skills, including word-processing, spreadsheets, internet, and e-mail.
• Valid driver’s license and means of transportation.
• Strong belief in, and demonstrated commitment to, Historic New England’s mission and values.
• Commitment to the highest standards of professionalism, excellence, and Inclusion, Diversity, Equity and Access (IDEA).