Hybrid Senior Consultant, IT Service Engineering

at HiSolutions AG

• Job title: Senior Consultant, IT Service Engineering
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: ITSM
• Location requirements: Hybrid, Berlin, Germany

About the role

• IT Consultant managing service projects in hybrid setup. Collaborating with clients to optimize IT service management processes through strategic consulting and implementation.

Responsibilities

• Advise and, where applicable, assume (partial) project leadership for client projects to establish or improve service management for specific IT services
• Identify clients' organizational challenges and develop tailored solutions together with them to adjust existing service management processes
• Conduct rollout planning for service delivery of new services and establish or optimize service provider management
• Further develop our consulting portfolio by contributing experience and new methods

Requirements

• At least three years of project and/or consulting experience in ITSM
• Good understanding of frameworks such as ITIL, COBIT, or SIAM
• Familiarity with the challenges at the interface between IT and the business
• Analytical skills to structure complexity and clarify relationships, plus the ability to design solutions/concepts and explain them
• Excellent presentation and communication skills in German

Benefits

• Green commuting: We subsidize not only your company bike (Jobrad) but also your public transport (ÖPNV) ticket, helping both the environment and your wallet.
• Stay active: We support your gym membership and preventive health care.
• Maximum flexibility: We enable work–family balance according to your needs, with the option of mobile/remote working.
• Time to recharge: We offer 30 days of vacation per year. You only need to take one day off for Christmas Eve and New Year's Eve. If you desire a longer break, we offer the option of a sabbatical.