Field Service Engineer delivering 1st and 2nd level IT support across Northern Bavaria. Responsibilities include configuration, installation, and user support for IT equipment.
About the role
- IT Consultant managing service projects in hybrid setup. Collaborating with clients to optimize IT service management processes through strategic consulting and implementation.
Responsibilities
- Advise and, where applicable, assume (partial) project leadership for client projects to establish or improve service management for specific IT services
- Identify clients' organizational challenges and develop tailored solutions together with them to adjust existing service management processes
- Conduct rollout planning for service delivery of new services and establish or optimize service provider management
- Further develop our consulting portfolio by contributing experience and new methods
Requirements
- At least three years of project and/or consulting experience in ITSM
- Good understanding of frameworks such as ITIL, COBIT, or SIAM
- Familiarity with the challenges at the interface between IT and the business
- Analytical skills to structure complexity and clarify relationships, plus the ability to design solutions/concepts and explain them
- Excellent presentation and communication skills in German
Benefits
- Green commuting: We subsidize not only your company bike (Jobrad) but also your public transport (ÖPNV) ticket, helping both the environment and your wallet.
- Stay active: We support your gym membership and preventive health care.
- Maximum flexibility: We enable work–family balance according to your needs, with the option of mobile/remote working.
- Time to recharge: We offer 30 days of vacation per year. You only need to take one day off for Christmas Eve and New Year's Eve. If you desire a longer break, we offer the option of a sabbatical.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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