Managing Consultant in IT Service Organisation leading client projects to establish service orientation in IT organizations. Defining service models and managing ITSM processes in client companies.
Responsibilities
Lead client projects to establish a service orientation within IT organizations
Define service models, services and SLAs, and design required roles and governance structures
Implement or adapt ITSM processes at client organizations
Evolve the consulting offering by contributing experience and new methods
Provide technical leadership to other (senior) consultants in joint projects
Requirements
Several years of professional experience in consulting as a Lead Consultant, or leadership experience within an IT organization
Strong understanding of frameworks such as ITIL, COBIT or SIAM
Ability to work independently and take responsibility in challenging situations
Excellent analytical skills and strategic thinking
Highly solution-oriented
Very good presentation and communication skills in German
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