Client Outreach Retention Consultant assisting clients with fund transfers and educating them on investment options. Collaborating with internal teams and addressing client concerns to ensure client retention.
About the role
- Consultant engaging in IT emergency management for various businesses. Collaborating on security assessments and crisis response efforts while supporting client resilience efforts.
Responsibilities
- Learn to identify vulnerabilities and help clients improve security with IT emergency concepts, restart and recovery plans, and data backup strategies — on-site and remotely.
- Participate in handling security incidents, response and recovery procedures, and emergency measures in the cloud.
- Support our clients in ensuring their operational continuity.
- Raise client awareness of emergency preparedness through awareness workshops, IT emergency drills, and failover and functional tests.
- Gain exposure to related areas such as information security and 3rd Party Risk Management.
Requirements
- Practical experience in system integration, e.g., data center administration or IT service at a systems integrator; alternatively, a degree in an IT-related field (e.g., (business) informatics, Cyber Security Management, or similar).
- Basic understanding of IT infrastructure and IT operations, plus initial experience in IT emergency management or with ITIL-compliant operational processes.
- Motivation to dive into complex topics, pragmatic problem-solving skills, and a confident presence.
- Very good presentation and communication skills in German.
Benefits
- Green mobility: We subsidize not only your company bike (bike leasing) but also your public transport ticket, benefiting both the environment and your wallet.
- Stay active: We support your gym membership and preventive health measures.
- Maximum flexibility: We enable work–family balance according to your needs, including the option for mobile working.
- Time to recharge: We offer 30 days of vacation per year. You only need to take one day off for Christmas Eve and New Year’s Eve. If you’d like a longer break, we offer the option of a sabbatical.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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