Temporary Insurance Analyst role at CRC Group learning about insurance and organizational workflows. Supporting with analytical and technical skills through practical assignments and training.
About the role
- Insurance Executive providing expert customer support via phone and email for Hiscox UK. Assisting with insurance quotes, policy adjustments, and enhancing customer outcomes.
Responsibilities
- As an Insurance expert you will be an expert in inbound and outbound phone based customer service
- Helping to support the workflow and email request from our customers
- Providing a customer centric timely response to customer enquiries, collecting relevant information
- Creating new business insurance product based quotes, making adjustments to insurance policies
- Helping our customers make informed decisions about our product range
- Enhancing outcomes we deliver to our customers
- Demonstrating values and behaviours that put customers, and vulnerable customers, needs at the heart of the day to day actions carried out within the role
- Engaging with customers using their channel of choice, predominantly telephone but also through email, webchat and social media
- Managing all current Hiscox client enquiries and adjustments efficiently and professionally
- Achieving first-time and single-point resolution in every contact
- Encouraging engagement in Hiscox media channels
- Ensuring all policy documentation and post-contact actions are completed appropriately
- Building rapport and demonstrating empathy with our Brokers
- Confidently respond to your Brokers questions and challenges
Requirements
- Experience within a customer/client focussed sector
- Team player – you’ll have worked as part of a team, and have actively contributed to its success
- Continuous Improvement – the ability to identify improvements, and be involved in implementing them
- Excellent verbal communication and clear written (high standard of spelling and grammar) communication in a customer focussed environment
- Proven skills in taking ownership and managing your own workload
- You are clearly customer focussed, you do not accept ‘second best’, and strongly believe in service excellence
- You take satisfaction and reward in knowing you have delivered the best service possible to your customer
- You are a good, clear communicator who builds rapport and trust easily, you’re someone who finds it easy to build a conversation and demonstrate empathy
- An exceptional listener, able to translate information into practical support
- You understand the importance of brand, and appreciate the role it plays
- Quick learner – eager to learn and not afraid to challenge the ‘norm’ to improve and develop, not just yourself, but those around you
- Understanding the importance of detail and see it as an integral part of delivering excellent service
- A key contributor – a desire to contribute and understand where you fit into the bigger picture
Benefits
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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