Bilingual Behavior Technician providing one - on - one ABA services for children with Autism. Supporting their learning and skill development in a flexible part - time role.
About the role
- Customer Solution Center Agent providing support through calls for PlainsCapital Bank. Engaging with customers and resolving their issues effectively, ensuring exceptional service.
Responsibilities
- Answer incoming calls from PlainsCapital Bank customers while exhibiting service beyond expectations.
- Provide full-cycle customer support in a call center setting by professionally greeting callers, providing appropriate information, resolving issues and concerns, transferring calls, and taking messages, as necessary.
Requirements
- High School diploma, general education degree (GED), or equivalent required.
- 1 year or more of customer service experience in a professional environment required.
- Bilingual with ability to read, write and speak English and Spanish is preferred.
- Previous experience in a call enter environment in banking or financial services a plus.
- Excellent verbal and written communication skills with demonstrated ability to communicate ideas and information in a clear, concise and organized manner.
- Customer service focus with a strong orientation for sensitivity and professionalism when handling customer calls, questions, and concerns.
- Excellent problem solving and organization skills.
- Ability to work independently and multi-task in a fast-paced and constantly changing environment.
- Strong computer skills including proficiency with Microsoft Office suite of products (specifically Word, Excel and PowerPoint) and the ability to learn and utilize custom banking systems and applications in a rapidly changing business and technology environment.
- Must be able to work a flexible schedule to include required evening and weekend hours.
Benefits
- 11 Paid Holidays
- 15+ days of PTO
- 401k Matching
- Health Benefits
- and more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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