Senior Technical Writer at TaskUs creating documentation and processes for exceptional customer experiences. Collaborating with teams to enhance internal documentation for disruptive companies.
About the role
- Technical Writer creating documentation for various audiences at Enlighten. Engaging with technical teams to produce clear documentation and materials for projects and software development.
Responsibilities
- Develop, write, and update technical documentation for internal and external audiences, including user guides, API documentation, integration manuals, and system architecture descriptions, utilizing information gathered from software development systems (e.g., Jira, Confluence, version control systems).
- Collaborate with QA and development teams to document test plans, test cases, and test results, ensuring clarity and traceability of system requirements and verification activities.
- Draft, review, and maintain System Security Plans (SSPs), Standard Operating Procedures (SOPs), and other compliance-related documentation in accordance with relevant security frameworks and organizational policies.
- Edit, standardize, and proofread content for clarity, consistency, grammar, and technical accuracy across all documentation channels.
- Collaborate with the graphics team on original product design while also capturing, editing, and integrating screenshots, diagrams, and other visual aids into documentation to improve user comprehension and usability.
- Contribute to corporate communications and knowledge sharing through occasional editorial and/or persuasive, audience-focused content for marketing collateral, such as blog posts, internal newsletters, commercial copy, video scripts, or web content.
- Accurately record and distribute meeting minutes for critical development, security, and project planning meetings, tracking action items and decisions.
- Interview subject matter experts (SMEs), developers, and product managers to gather necessary information for documentation.
- Other duties as assigned.
Requirements
- A current Secret level U.S. Government security clearance is required; U.S. citizenship required.
- 6 years relevant experience with Bachelors in related field; 4 years relevant experience with Master; or High School Diploma or equivalent and 10 years relevant experience.
- Ability to translate complex technical concepts and solutions into multiple types of documents tailored to a variety of audiences.
- Experience working with software development teams.
- Proven experience as a Technical Writer, preferably within a software development or technology environment.
- Demonstrable experience working with and extracting information from software development systems (e.g., source code repositories, ticketing systems like Jira, knowledge bases like Confluence).
- Expertise in developing and writing formal technical documentation, including experience working with and documenting test plans and system security plans (SSPs).
- Proficiency in capturing and editing screenshots and other graphics for documentation.
- Excellent written and verbal communication skills, with a strong emphasis on grammar, style, and organization.
- Experience in editorial writing (e.g., articles, blogs, internal announcements) is a plus.
- Proven ability to accurately take and format meeting minutes for technical and project-related discussions.
- Proficiency with common documentation tools (e.g., Markdown, HTML/CSS, Microsoft Office Suite, Adobe Acrobat).
- Familiarity with documentation standards/best practices and Agile development methodologies (Scrum).
- Experience with version control systems (e.g., Git).
- Demonstrated proficiency with AI writing assistance and content generation tools (e.g., ChatGPT, Grammarly AI, Gemini or industry-specific AI documentation platforms) is a plus.
- Must be able to work in a hybrid environment, spending an average of 1 day per week at our Columbia, MD office. Flexibility is essential to adapt to schedule changes as needed.
Benefits
- 100% paid employee premium for healthcare, vision and dental plans.
- 10% 401k benefit.
- Generous PTO + 10 paid holidays.
- Education/training allowances.
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