Account Manager for BT Group responsible for driving sales performance and managing customer accounts. Collaborating with internal teams and ensuring customer satisfaction and high revenue outcomes.
Responsibilities
Deliver accurate profit and revenue
Achieve strong customer satisfaction, including positive Net Promoter Scores through BT customer surveys
Own and close contract sales across the BT enterprise portfolio
Collaborate closely with product specialists to introduce expertise, build effective solutions, and create customer value
Support new business wins and bid processes for high-value opportunities
Drive sales performance and continuous improvement
Drive personal sales results through consistent and proactive business development activity
Proactively manage churn risk within your account base and protect revenue
Requirements
Proven ability to win and close sales, independently or within an account team
Consistent delivery against targets with accurate forecasting
Strong communication and relationship-building skills with customers and internal teams
Analytical mindset to identify trends and improve sales performance
Ownership of customer issues with effective problem resolution
Ability to manage complex situations through senior stakeholder engagement
Collaborative approach with confidence to challenge existing ways of working
From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
25 days annual leave (not including bank holidays), increasing with service
24/7 private virtual GP appointments for UK colleagues
2 weeks carer’s leave
World-class training and development opportunities
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