Automation Engineering Designer overseeing automation and mechanical design projects for test equipment at Michelin's Magog validation center. Collaborating with global teams and ensuring project success.
About the role
- CX Automation Engineer at HHAeXchange developing automated customer journeys for home and community-based care technology. Leading AI-driven initiatives and optimizing customer experience across platforms.
Responsibilities
- Architect, build, and optimize end‑to‑end automated customer journeys across in‑app, email, product, and other digital channels.
- Serve as the primary driver of CX automation initiatives within the organization.
- Implement intelligent workflows that personalize experiences at scale (behavioral triggers, segmentation logic, AI‑powered recommendations, etc.).
- Integrate AI tools and models into customer workflows to serve highly-relevant learning content that results in adoption.
- Evaluate and implement new AI and automation capabilities to improve customer onboarding, education, engagement, renewal, and success.
- Own integration strategy across CX, product, and data systems.
- Work hands‑on with tools like Pendo, HubSpot, journey orchestration tools, and data platforms.
- Define success metrics for all digital journeys (activation, adoption, engagement, conversion, retention).
- Analyze journey performance and lead continuous optimization based on data, usage patterns, and customer feedback.
- Partner with Product, Engineering, and Growth Marketing teams to align automation initiatives with product strategy.
- Serve as the “bridge” between technical teams and CX outcomes.
Requirements
- 7+ years in CX, Product Operations, Marketing Automation, or Digital Experience with a strong technical foundation.
- Hands‑on journey design and implementation experience — able to build full workflows yourself.
- Deep understanding of automation tools, system integrations, data flows, and customer lifecycle design.
- Proficiency with tools like Pendo, Braze/HubSpot/Marketo/Customer.io, Zapier, Workato, or similar orchestration platforms.
- Experience with light coding or scripting (e.g., JavaScript, Python, or environments like Replit).
- Strong ability to break down customer problems, create outcomes‑driven automation, and iterate based on data.
- Curiosity, experimentation mindset, and an obsession with delivering customer‑centric value.
Benefits
- Competitive health plans
- Paid time-off
- Company paid holidays
- 401K retirement program with a Company elected match
- Other company sponsored programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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