Hybrid IT Automation Engineer

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About the role

  • IT Automation Engineer at Smartsheet focused on automation initiatives and infrastructure decisions. Collaborating with IT and Security teams to streamline operations and reduce manual efforts.

Responsibilities

  • Identify repetitive Tier 1 tasks and leverage scripting and workflow tools to fully automate them, streamlining operations and driving key performance metrics such as ticket resolution time and automation coverage.
  • Develop and deploy Freshservice orchestrations integrated with core systems like AD, M365, and Jamf using APIs.
  • Write and maintain robust PowerShell and Python scripts for endpoint management and service maintenance tasks.
  • Track the success rates of deployed automations, document new workflows, and continuously optimize processes for efficiency.

Requirements

  • 3+ years of IT or DevOps experience with a strong focus on scripting and system integration.
  • Strong grasp of ITSM processes and experience working with APIs for integration.
  • Proven automation portfolio using tools like Freshservice Workflow Automator, Power Automate, or RPA platforms.
  • Experience with tools like PowerShell, Python, Intune, and Active Directory.
  • Analytical mindset, strong problem-solving skills, and discipline in technical documentation.

Benefits

  • Equal Opportunity Employer
  • Inclusive environment

Job title

IT Automation Engineer

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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