Test Automation Developer designing and maintaining automated testing frameworks for Euna Solutions. Leading tester training, creating test cases, and integrating utilities to ensure software quality.
About the role
- IT Automation Engineer at Smartsheet focused on automation initiatives and infrastructure decisions. Collaborating with IT and Security teams to streamline operations and reduce manual efforts.
Responsibilities
- Identify repetitive Tier 1 tasks and leverage scripting and workflow tools to fully automate them, streamlining operations and driving key performance metrics such as ticket resolution time and automation coverage.
- Develop and deploy Freshservice orchestrations integrated with core systems like AD, M365, and Jamf using APIs.
- Write and maintain robust PowerShell and Python scripts for endpoint management and service maintenance tasks.
- Track the success rates of deployed automations, document new workflows, and continuously optimize processes for efficiency.
Requirements
- 3+ years of IT or DevOps experience with a strong focus on scripting and system integration.
- Strong grasp of ITSM processes and experience working with APIs for integration.
- Proven automation portfolio using tools like Freshservice Workflow Automator, Power Automate, or RPA platforms.
- Experience with tools like PowerShell, Python, Intune, and Active Directory.
- Analytical mindset, strong problem-solving skills, and discipline in technical documentation.
Benefits
- Equal Opportunity Employer
- Inclusive environment
Job title
Job type
Experience level
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Not specified
Degree requirement
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