Hybrid Equipment & Services Technical Director

Posted 2 hours ago

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About the role

  • Equipment & Technical Services Director managing equipment service business growth and customer relationships. Focused on strategic planning, commercial skills, and leadership within the United Kingdom.

Responsibilities

  • Drive profitable sales growth across the equipment & technical service business to achieve or exceed sales and operating income targets, as well as take responsibility for the Equipment & Service P&L
  • Establish and maintain effective relationships with major customers, key decision-makers and other stakeholders, to exchange information and views and to ensure that we are providing the appropriate range and quality of services
  • Led the equipment marketing executive to develop key marketing strategies to ensure HSD is at the forefront of customers minds when choosing equipment and service
  • Proactively seek and drive new business opportunities, generate leads, and close sales
  • Work collaboratively with the rest of the HS business leaders & teams to ensure communication of key strategies, providing detailed information to the rest of the group to support delivery of key initiatives as required
  • Lead our Challenger strategy and ensure it is integrated throughout the equipment business
  • Be able to report and present to the executive team, our strategic plan, key measurements and competitor analysis
  • Develop the short- and long-range plan with your teams to present to the Managing Director and monitor progress against these plans to ensure that the company attains its objectives as cost-effectively and efficiently as possible
  • Manage key suppliers’ relationships to ensure HSD are working effectively and efficiently to maximise profit/ superior contract terms, while ensuring value for the customer
  • Play a key role in the success of our dental conventions / seminars
  • Execute regular sales & operations meetings & updates to the sales and internal teams, that focus on sales excellence, achieving sales growth and new initiatives
  • Be an ambassador for Henry Schein Dental in the community, by developing and maintaining professional relationships
  • Identify and develop new revenue streams, while evaluating current streams and their profitability
  • Drive our NPS each year to improve customer focus and satisfaction
  • Inspire TSMS to always go that extra mile to deliver the Henry Schein Dental equipment and service vision
  • Present monthly business reviews to Managing Director, with key TSMs in the business

Requirements

  • Graduate calibre ideally in Business Studies related subjects, MBA preferred but not essential
  • Sales and commercial skills
  • Marketing and GTM experience
  • A minimum of 2 years' experience in a similar role
  • Strategic planner with the ability to execute in timeframe
  • Strong written English and well-developed commercial skills
  • Strong influencing and negotiation skills
  • Strong demonstratable leadership skills
  • Team player
  • Ability to build sustainable relationships with clients (internal and external)
  • Self-starter
  • Ability to work under pressure, prioritizing to meet deadlines, managing busy workload and multi-tasking
  • Always available to listen to TSMs both within the team and the wider business
  • Presentable and conscientious
  • Experience of managing financial accounts
  • Expellant customer services skills

Benefits

  • Flexible work arrangements
  • Professional development opportunities

Job title

Equipment & Services Technical Director

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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