Wellness Director coordinating overall clinical resident care services in assisted living and memory care communities. Leading team performance and ensuring compliance with care standards in Bay City, MI.
About the role
- Director of Post Purchase at Henry Schein optimizing post-purchase strategies and customer experience. Leading cross-functional collaboration and mentoring teams to improve customer retention and satisfaction metrics.
Responsibilities
- Optimize and implement a comprehensive post-purchase strategy that aligns with company goals and enhances customer satisfaction.
- Collaborate with marketing, customer support, and product teams to create cohesive post-purchase experiences.
- Analyze customer feedback and data to identify pain points and opportunities for improvement in the post-purchase journey.
- Design and oversee post-purchase touchpoints, including follow-up communications, feedback loops, and loyalty programs.
- Measure the impact of post-purchase initiatives on customer retention and satisfaction metrics.
- Lead and mentor a team dedicated to optimizing the post-purchase experience across all products and services.
Requirements
- Typically 12 or more years of increasing responsibility and complexity in terms of any applicable professional experience including proven experience in product management or customer experience roles with a focus on post-purchase phases.
- Strong analytical skills with the ability to derive insights from customer data and feedback.
- Exceptional communication and interpersonal skills, with a friendly demeanor to engage with various stakeholders.
- Experience in leading cross-functional teams and managing relationships across different departments.
- Ability to think strategically and creatively to solve complex customer experience challenges.
- A passion for customer success and a commitment to continuous improvement in the customer journey.
- Familiarity with product management tools: (e.g., Jira, Confluence, Notion, Trello).
Benefits
- Medical, Dental and Vision Coverage
- 401K Plan with Company Match
- PTO
- Paid Parental Leave
- Income Protection
- Work Life Assistance Program
- Flexible Spending Accounts
- Educational Benefits
- Worldwide Scholarship Program
- Volunteer Opportunities
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