Hybrid Manager, Training and Technical Assistance

at Public Health Solutions

• Job title: Manager, Training and Technical Assistance
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $82,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, New York City, United States

About the role

• Manager overseeing training and technical assistance for health-related social needs service providers. Leading a team to enhance knowledge and engagement for network partners within WholeYouNYC.

Responsibilities

• Supervise three Training & Technical Assistance Coordinators, managing their partner portfolios, workload, and professional development.
• Foster a culture of engagement, quality, and efficiency within the SCN’s partner onboarding and TTA activities.
• Serve as a subject matter expert on SCN care delivery processes, providing leadership, guidance, and best practices to network staff and partners.
• Collaborate with internal teams and network partners to design, update, and implement a comprehensive SCN training curriculum.
• Lead the planning, delivery, and evaluation of network partner trainings, including development of materials, scheduling, and post-training analysis.
• Develop and manage the Learning Management System (LMS) as the central repository for accessible, up-to-date training and resource materials.
• Oversee the SCN partner onboarding process, coordinating with internal teams and external partners to ensure seamless and efficient transitions onto the network.
• Design and implement a comprehensive onboarding program, including development of supporting documentation and tools.
• Plan and oversee technical assistance activities, such as partner strategy sessions, office hours, end-to-end workflow sessions, and engagement events.
• Develop and implement tailored technical assistance solutions that enhance partner knowledge capacity and readiness to participate in the SCN.
• Collaborate with the Capacity Building team to ensure smooth transitions from onboarding to live network participation.
• Design and implement methods to monitor and evaluate the effectiveness of training and TTA initiatives.

Requirements

• Bachelor’s Degree preferably in public health, health education or a related field and/or equivalent.
• Minimum 3 years of experience in project management, managerial or supervisory role and/or equivalent.
• Proven professional experience developing and delivering training and/or technical assistance, preferably in a public health setting.
• Ability to work efficiently in fast-paced environments.
• Strong professional knowledge of effective social needs screening and referral practices.
• Understanding of the health and human services sector in NYC/NYS and related government agencies.
• Foundational knowledge of the social drivers of health (SDoH) and their impact on health outcomes.
• Excellent interpersonal skills (verbal, written and presentation).
• Strong organizational skills with the ability to handle multiple tasks simultaneously.
• Excellent attention to detail, accuracy and dependability.
• Ability to travel occasionally across Brooklyn, Queens and Manhattan.

Benefits

• Hybrid Work Schedule
• Generous Paid Time Off and Holidays.
• An attractive and comprehensive benefits package including Medical, Dental and Vision.
• Flexible Spending Accounts and Commuter Benefits.
• Company Paid Life Insurance and Disability Coverage.
• 403(b) + employer matching and discretionary company contributions.
• College Savings Plan.
• Ongoing trainings and continuous opportunities for professional growth and development.