About the role

  • Supervise three Training & Technical Assistance Coordinators, managing their partner portfolios, workload, and professional development.
  • Foster a culture of engagement, quality, and efficiency within the SCN’s partner onboarding and TTA activities.
  • Serve as a subject matter expert on SCN care delivery processes, providing leadership, guidance, and best practices to network staff and partners.
  • Collaborate with internal teams and network partners to design, update, and implement a comprehensive SCN training curriculum.
  • Lead the planning, delivery, and evaluation of network partner trainings, including development of materials, scheduling, and post-training analysis.
  • Develop and manage the Learning Management System (LMS) as the central repository for accessible, up-to-date training and resource materials.
  • Oversee the SCN partner onboarding process, coordinating with internal teams and external partners to ensure seamless and efficient transitions onto the network.
  • Design and implement a comprehensive onboarding program, including development of supporting documentation and tools.
  • Plan and oversee technical assistance activities, such as partner strategy sessions, office hours, end-to-end workflow sessions, and engagement events.
  • Develop and implement tailored technical assistance solutions that enhance partner knowledge capacity and readiness to participate in the SCN.
  • Collaborate with the Capacity Building team to ensure smooth transitions from onboarding to live network participation.
  • Design and implement methods to monitor and evaluate the effectiveness of training and TTA initiatives.

Requirements

  • Bachelor’s Degree preferably in public health, health education or a related field and/or equivalent.
  • Minimum 3 years of experience in project management, managerial or supervisory role and/or equivalent.
  • Proven professional experience developing and delivering training and/or technical assistance, preferably in a public health setting.
  • Ability to work efficiently in fast-paced environments.
  • Strong professional knowledge of effective social needs screening and referral practices.
  • Understanding of the health and human services sector in NYC/NYS and related government agencies.
  • Foundational knowledge of the social drivers of health (SDoH) and their impact on health outcomes.
  • Excellent interpersonal skills (verbal, written and presentation).
  • Strong organizational skills with the ability to handle multiple tasks simultaneously.
  • Excellent attention to detail, accuracy and dependability.
  • Ability to travel occasionally across Brooklyn, Queens and Manhattan.

Benefits

  • Hybrid Work Schedule
  • Generous Paid Time Off and Holidays.
  • An attractive and comprehensive benefits package including Medical, Dental and Vision.
  • Flexible Spending Accounts and Commuter Benefits.
  • Company Paid Life Insurance and Disability Coverage.
  • 403(b) + employer matching and discretionary company contributions.
  • College Savings Plan.
  • Ongoing trainings and continuous opportunities for professional growth and development.

Job title

Manager, Training and Technical Assistance

Job type

Experience level

Mid levelSenior

Salary

$82,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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