Director managing patient experience strategy and operations for Cytokinetics. Overseeing REMS compliance and enhancing patient access in a dynamic biopharmaceutical company.
About the role
- Senior Commercial Operations Analyst supporting sales operations at HealthEdge. Responsible for data analysis, reporting, and cross-functional collaboration to drive efficiency and effectiveness in commercial processes.
Responsibilities
- Partner closely with the sales team to understand their needs and challenges
- Provide tools, training, and resources to help them effectively execute the go-to-market strategy and improve their productivity
- Assist in evaluating and enhancing sales processes to improve efficiency and effectiveness
- Implement best practices and ensure alignment with overall business objectives
- Assist in the administration and optimization of the CRM system
- Ensure data integrity and provide training and support to the sales and marketing teams
- Stay up-to-date on industry trends, best practices, and technologies related to sales operations
- Analyze sales data and performance metrics to develop data-driven action plans to drive sales growth and profitability
- Develop and implement sales dashboards, reports, and sales forecasting models and tools to support sales planning and track sales performance and effectiveness
- Monitor and report on sales performance, conversion rates, and sales cycle metrics
- Conduct complex ad-hoc analyses and provide actionable recommendations to drive sales growth and profitability
- Plan, deliver, and manage commercial projects and programs, such as sales campaigns, OKR deliverables, and other strategic initiatives
- Facilitate a cross-functional team of technical and business SMEs to identify and refine business requirements and translate them to business informatics solutions
- Collaborate with cross-functional teams, including sales, marketing, finance, and operations, to optimize processes and workflows
Requirements
- 5+ years experience in a commercial/revenue/sales operations, analytics, process improvement, or similar role, preferably in a high-growth technology, consulting, or software industry
- Strong analytical and problem-solving skills
- Proven ability to innovate and streamline processes to improve operational efficiency
- Proven ability to support and enable sales teams
- Experience with GTM strategies, sales processes, and automation tools
- Proficiency with CRM systems (e.g. Salesforce) and data analysis tools (e.g. Microsoft Excel, Power BI)
- Excellent communication and interpersonal skills
- Strong project management skills and attention to detail
- Experience working within the Healthcare industry a plus
- Bachelor's degree in Business, Finance, Economics, or related field
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Remote work options
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