Engineer responsible for designing and developing network management solutions at Tejas Networks. Collaborating across functions for feature development and integration into OSS products.
About the role
- Managed Services Engineer providing IT support for multiple Heartland customers. Ensuring proactive maintenance, remote support and effective communication in a fast-paced environment.
Responsibilities
- Provide wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment.
- Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc.
- Remote application and hardware support for workstations, switches, routers, firewalls, servers, and storage.
- Monitor and analyze customer networks, systems, backups, and security appliances.
- Work with customer’s primary field engineer to perform work on an as needed basis.
- Contribute and enhance internal department process/system documentation.
- Follow policies and procedures on a department and per client basis.
- Monitor email and phone for client communications and respond in a timely manner.
- Maintain up to date records of customer technical information as it relates to servers, applications, infrastructure, and remote support instructions.
- Be part of an on-call after-hours rotation with other members of the team one (1) week at a time.
- Ability to travel to customer sites to provide end user support.
Requirements
- 1-3 years’ experience working in an IT service role, systems administration, and network administration.
- 3-5 years’ experience troubleshooting Microsoft Windows endpoints in domain and workgroup environment.
- 1-3 years’ experience working in a customer facing IT service role.
- Associate degree in a technology-related field or a combination of education and relevant experience.
- Strong troubleshooting and analytical skills with a customer-focused approach to resolving technical issues.
- Proven experience effectively addressing customer concerns through clear communication and a service-first mindset.
Benefits
- WFH Flexible
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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