About the role

  • Champion the Hawk-Eye Guarantee, creating an environment where our people and technologies thrive.
  • Partner with the Head of Growth Sports to define and deliver the operational strategy and long-term structure of the department.
  • Ensure resources are effectively allocated across regions and services to deliver current commitments and enable future growth.
  • Fully understand client contracts and SLAs, ensuring delivery is consistently world-class.
  • Maintain a strong understanding of Hawk-Eye’s technologies to ensure efficient global deployment.
  • Continuously evaluate and refine operational models to balance efficiency, client satisfaction, and profitability.
  • Uphold the highest operational standards across all Growth Sports projects and services.
  • Own the operational P&L alongside the Head of Growth Sports; contributing to budget creation, forecasting, and cost control.
  • Track and report on revenue, cost, capex, and headcount forecasts, ensuring alignment with business growth.
  • Review operational expenditure and resource allocation against performance and growth objectives.
  • Lead and inspire the Growth Sports Operations team, fostering a culture of excellence, collaboration, and innovation.
  • Coach and mentor senior team members, empowering them to grow and perform at their best.
  • Partner with HR to support team welfare, talent development, and succession planning.
  • Champion Hawk-Eye’s values and act as a role model for the wider organisation.
  • Build and nurture strong relationships with clients across the sporting landscape, ensuring exceptional service delivery.
  • Collaborate with the Commercial team to close contracts and deliver on commitments.
  • Support key proposals and pitches with clear business cases and alignment to Hawk-Eye’s brand and value proposition.
  • Leverage client relationships to identify opportunities that benefit both Growth Sports and the wider Sony Sports group.
  • Work with the Growth Sports leadership team to identify new opportunities and drive expansion across sports and technologies.
  • Monitor industry trends and competitors to stay ahead of market shifts.
  • Partner with clients to understand their evolving strategies and identify where Hawk-Eye can deliver innovative solutions.
  • Explore new applications for existing technologies and support strategic partnerships that advance our growth objectives.

Requirements

  • Proven experience in operations management, including at least 2+ years in a senior leadership role.
  • Proven success in managing complex, global operations; balancing people, process, and performance.
  • Strong leadership and communication skills, with the ability to inspire and motivate cross-functional teams.
  • Excellent problem-solving, analytical, and decision-making capabilities.
  • Financial acumen and experience managing budgets and operational forecasts.
  • A data-driven approach, using performance metrics to drive continuous improvement.
  • Experience working with technology systems in the sports industry (Nice to have).
  • A passion for sport and innovation (Nice to have).

Benefits

  • 25 days annual leave
  • Private healthcare
  • Pension scheme
  • Flexible working hours
  • Professional development opportunities

Job title

Head of Operations, Growth Sports

Job type

Experience level

Lead

Salary

£45,000 - £60,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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