Hybrid Motor Claims Desktop Engineer

Posted yesterday

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About the role

  • Motor Claims Desktop Engineer assessing vehicle damage remotely for Hastings Direct. Collaborate with repairers and ensure repair methods and costs are aligned with industry standards.

Responsibilities

  • Assess vehicle damage remotely, reviewing repair estimates
  • Ensure repair methods and costs are accurate, safe, and aligned with industry standards
  • Validate repair routes and support repair-versus-total-loss decisions
  • Collaborate with repairers, claims handlers, and customers
  • Provide clear technical guidance and negotiate where necessary
  • Monitor repair progress and identify inconsistencies
  • Maintain accurate information across claims systems

Requirements

  • Proven experience within the motor industry
  • Strong knowledge of bodywork and/or mechanical repair
  • ATA VDA accreditation (achieved or currently working towards)
  • AQP accreditation
  • Proficient in Audatex or GT Motive estimating systems
  • Hands-on experience essential
  • Strong IT capability, particularly with Microsoft Office applications
  • Exceptional attention to detail
  • Strong analytical reasoning
  • Excellent interpersonal and communication skills

Benefits

  • 25 days annual leave + bank holidays
  • Access to private healthcare
  • Dental plans
  • Healthcare cash plan
  • Discounts and cashback at everyday retailers
  • Free access to financial wellbeing support
  • Flexible and hybrid working approach
  • Competitive Bonus Scheme (annual 4Cs performance bonus)
  • Life assurance cover 4x salary
  • Income protection scheme up to 10% pension contribution match
  • Support for mental wellbeing (e.g., mental health app, assistance programme)
  • Social events throughout the year

Job title

Motor Claims Desktop Engineer

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Professional Certificate

Location requirements

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