Private Client Attorney managing high net worth client relationships and providing legal services in estate planning and trust administration. Seeking professionals with a portable client book of ten million dollars or more.
About the role
- Enterprise Customer Success Manager at Harvey helping legal firms adopt AI solutions for competitive advantage. Leading customer success efforts and driving technology integration with top enterprises and law firms.
Responsibilities
- Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
- Evangelize the power of LLMs to end users for daily adoption of Harvey.
- Serve as the primary contact for clients with a consultative approach to deliver a superior customer experience.
- Leverage adoption rates and KPIs to drive strategies ensuring client satisfaction and high ROI.
- Encourage user and stakeholder engagement, transforming them into Harvey advocates.
- Use analytics to maintain customer satisfaction and ensure readiness for renewal and expansion opportunities.
- Relay client insights back to internal teams for continuous improvement of our product and services.
Requirements
- Background in management consulting or technology advisory at a top tier management consulting firm, or strategic customer success/account management in an Enterprise SaaS or legal (big law or in-house) environment
- Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.
- Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly
- Team players described as committed, collaborative and proactive with a team-first mentality.
Benefits
- Comprehensive health, dental and vision coverage
- Retirement benefits (401k match up to 4%)
- Flexible PTO
- Eligible to participate in our equity plan
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