Staff Solution Engineer at Super Micro Computer responsible for addressing project issues and providing technical support. Collaborating with teams to deliver customer satisfaction in a fast - paced environment.
About the role
- Solutions Architect engaging with clients to demonstrate AI solutions in cybersecurity. Collaborating across teams to ensure customer needs are met and understood effectively.
Responsibilities
- What You’ll Do
- Responsible and accountable for all pre-sale technical activities
- Collaborate closely with customers to create and execute tailored POCs that highlight how Harmonic simplifies data protection for the GenAI era
- Work as part of the EMEA/DACH sales team to close new business opportunities and support existing customers through the lifetime of their contracts
- Work closely with product and marketing to turn deep technical insights into compelling content and messaging
- Stay on top of the competitive landscape to help shape our story and spotlight what makes Harmonic stand out
Requirements
- What You Bring
- A proven track record in a solutions engineering or presales engineering role. Experience in customer-facing post-sales roles such as technical customer engineering or technical account management, or in security, is a plus
- Hands-on experience and a deep understanding of deploying and managing software in enterprise environments, as well as working with MDM solutions such as Intune, JAMF, and Kandji
- Comfort operating in ambiguity, confidently using new tools and environments, and troubleshooting live issues under pressure
- A hands-on, team-first mindset, quick to step up for new challenges and support others
- Scripting experience (Python, shell, PowerShell, etc.)
- Proactive ownership, delivering the best customer outcomes with little guidance
- A self-starter attitude, driven to research, investigate, and learn independently to solve problems
Benefits
- Why Join UsThis isn’t just a job; it’s an opportunity to be part of a team that is redefining cybersecurity.**We believe today’s talent is tomorrow’s success, and we’re committed to creating an environment where you can do the best work of your life.
- Competitive pay and meaningful equity with a direct stake in Harmonic’s success
- Comprehensive benefits, pension plan, generous PTO, and flexible hybrid work
- A small, passionate team that values transparency, creativity, and learning
- Thoughtful leadership that cares deeply about growth, impact, and people
- Annual global offsites (past trips include Lisbon and Nashville)
- The chance to directly shape both our product and our culture as we build a category-defining company
- Harmonic’s Core Values
- Flourish in the Unknown: We relish being thrown into new, unfamiliar situations that require initiative and rapid decision-making. We orient ourselves quickly and deliver results with minimal guidance.
- Never Full: We never hesitate to raise our hands and take on challenges to assist those in need. We hunger for opportunities to learn and do more.
- Perfect Harmony: We have a genuine willingness to assist and support one another to create cohesion and unity. We foster success through collaboration and honest sharing of feedback and ideas, enabling everyone to grow and produce their best work.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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