Associate Consultant in Legal Technology providing application guidance and support for clients. Collaborating with technical teams to enhance legal technology services.
Responsibilities
Provide application guidance to clients and collaborate with users to achieve their business needs.
Analyze and resolve application and data integrity issues.
Perform train the trainer sessions on various business modules within the application.
Document processes and procedures as require by clients.
Prepare test cases and perform QA testing on application enhancements.
Gather requirements for application enhancements and collaborate on implementing them with technical team members.
Stay current with application releases.
Requirement for on-site visits should the need arise.
Build trusted relationships with clients to effectively support long term service and growth.
Requirements
Bachelor's degree in computer science, business administration, information systems or equivalent combination of experience and education
2-3 + years of related experience with responsibilities related to Legal Technology or Professional Services products and services
2-3 + years of experience in a client-facing role.
2-3 + years of hands-on experience using or training on 3E or other legal accounting systems
Preferred knowledge of SQL and Windows Operating System.
Intermediate level of experience dealing with collaboration and project tracking tools e.g. Jira and Confluence
Strong analytical and problem-solving skills.
Excellent interpersonal skills with the ability to develop solid working relationships with colleagues and clients.
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