Team Leader for a high - performing Legal Support Team in an insurance company. Leading operations, compliance, and mentoring in California Workers’ Compensation Legal Offices.
About the role
- Implementation Lead at Avvoka, enhancing legal drafting technology for clients through strategic oversight. Guiding teams in deploying legal tech solutions across major firms globally.
Responsibilities
- Lead & grow the implementation team
- Mentor and coach a high-performing team of implementation CSMs
- Run regular 1:1s, performance plans and clear development paths
- Create hiring and onboarding playbooks so the team scales reliably
- Own end-to-end client implementations
- Run discovery, scoping, configuration and handover for strategic customers, especially in their first 100 days using the platform
- Deliver integrations (APIs, SSO, data migrations) and custom automation when required
- Ensure project plans, milestones and stakeholder comms are crystal clear and delivered on time to a high standard
- Build repeatable playbooks, processes & automation
- Create standardised implementation templates, checklists and automation to reduce manual effort
- Implement SLAs, project KPIs (OKRs) and a playbook for common implementation patterns
- Continuously measure and reduce time-to-value for new customers
- Partner across Product, CS & Sales
- Feed customer requirements back to Product - help prioritise product improvements that reduce implementation effort
- Work with Sales to produce accurate scoping and handover artefacts, especially in the transition from PoC to rollout
- Collaborate with your Customer Success colleagues who look after value realisation to ensure adoption milestones and ROI are met post-go-live
Requirements
- Experience in one or more of the following: Legal Operations, Legal Innovation, Practice Technology or Product roles within a law firm or in-house legal team
- Product or delivery roles supporting legal workflows, CLMs or document automation tools
- Senior Customer Success or Implementation roles in legal tech or enterprise SaaS
- Strong stakeholder management skills — comfortable working with partners, heads of legal ops, innovation leads and IT
- The ability to translate legal processes into structured delivery plans
- Technical confidence (APIs, SSO, integrations) — not as an engineer, but as a highly competent operator
- A structured, execution-focused mindset with good commercial judgment.
Benefits
- Enrolment in our Customer Success bonus scheme; assuming key KPIs are met
- Remote First working - Choose your days in office based on operational requirements (though we ask that you spend at least one day a week with our team to foster relationships)
- Private health insurance through VitalityHealth (post-probation), including discounted gym memberships
- Access to WeWork amenities (coffee, community events, modern workspaces)
- Summer Fridays - finish early every other Friday in July and August
- Monthly socials and quarterly team events
- Annual learning and development budget
- Home office IT allowance
- 25 days’ annual leave plus public holidays
- Company pension scheme
- Right to request flexible working arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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