Senior Manager of Technical Program Management at Capital One driving complex programs in cloud operations resilience. Collaborating with cross - functional teams to deliver technological solutions with an innovative approach.
About the role
- Program Manager in Quality Management Office overseeing operational planning and performance measurement for the City of Hamilton. Leading quality management initiatives and coordinating strategic projects within Public Works.
Responsibilities
- Lead a team of professionals in the Quality Management Office
- Develop performance measurements and reporting frameworks
- Champion quality management practices and oversee operational planning
- Support development of service level measurements and performance indicators
- Monitor and report on program progress and develop positive relationships with stakeholders
- Manage and control contractual documents and coordinate contract activities
Requirements
- University Degree or College Diploma in Business Administration, Program Management, Engineering, Sciences, Quality Assurance, or Operations Management
- 3+ years of relevant experience in research, data collection/analysis, and metrics
- Advanced knowledge of Microsoft Excel, Power BI, Python, Tableau, SQL, and PowerPoint
- Experience in Facility Management is an asset
- Strong leadership and guidance skills
- Demonstrated knowledge of Project Management and Quality Management principles
- Lean Six Sigma certification is preferred
- Valid Class “G” Driver’s Licence
Benefits
- Health insurance
- Professional development opportunities
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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