Helpdesk Support Executive responsible for technical support of Library Management and Healthcare Costing Systems. Ensuring system stability and service delivery for users in Singapore.
About the role
- Manager overseeing Transit Support Services for Hamilton's public works. Leading Fare Revenue program and ensuring compliance with regulations and policies in a hybrid work environment.
Responsibilities
- Manage the Fare Revenue program and the general administration of the Division
- Keep the Section current on existing and emerging acts, regulations and legislation
- Lead, research, survey, consult, author and present recommendation reports
- Manage all aspects of staff performance and change
- Manage fare and cash administration activities
- Implement smartcard technologies advances
- Manage bus driving related training activities
- Administer contracts including University/College Bus Pass contracts and PRESTO Operating Agreement
- Lead development of detailed analysis of data and processes
- Prepare reports and presentations to various stakeholders
- Liaise and consult with peers and levels of government
- Develop tenders, evaluate submissions and oversee consultant work
- Facilitate public meetings and planning sessions
- Design education material and programs for the community
Requirements
- Considerable municipal government experience directly related to public service delivery preferred
- Extensive business analysis, project management experience
- Extensive financial analysis, budget development and forecasting experience
- An effective communicator, both orally and written
- Highly effective leadership, facilitation, communication, presentation, and interpersonal skills
- Excellent organizational, time management and multi-tasking skills
- Advanced knowledge of Microsoft office suite
- Ability to learn and work with custom software applications
Benefits
- Equal opportunity employer
- Barrier-free recruitment and selection processes
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