Implementation Engineer designing and delivering feature rollouts for LoanPro clients. Collaborating with teams to ensure successful project execution and optimal user experiences.
About the role
- Private Cloud AI Customer Engineer providing onboarding support and training for HPE PCAI product. Collaborating with customers and internal teams to ensure successful adoption of the solutions.
Responsibilities
- Assist customers in the initial adoption of the HPE PCAI Private Cloud AI product.
- Conduct informal product training sessions to help customers understand the product effectively.
- Schedule and conduct regular calls with customers to track progress.
- Guide customers through use case adoption, providing technical expertise and best practices.
- Collaborate with internal teams to ensure customer success.
Requirements
- Customer Onboarding
- Project manage the customer and use case
- Provide hands-on support and guidance during the first three months post-purchase.
- Conduct informal product training sessions
- Schedule and conduct regular cadence calls with customers
- Serve as the primary point of contact for customers.
- Guide customers through the initial adoption of their first use case
- Collaborate with internal teams
- Monitor customer progress and provide proactive support
Benefits
- Health & Wellbeing
- Personal & Professional Development
- Unconditional Inclusion
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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