Senior Road Safety Engineer focusing on road safety engineering projects and audits across the UK. Collaborating with teams on various highway and active travel design projects within AtkinsRéalis.
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Hybrid Hybrid Cloud Engineer, Alletra MP, German
Posted 4 hours ago
About the role
- Hybrid Cloud/Alletra MP engineer responsible for resolving technical issues and assisting customers. Engaging with internal teams to meet SLA demands and provide solutions.
Responsibilities
- Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
- Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
- Resolve incoming internal or external businesses and end user's problems via telephone and e-support.
- Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS).
- Proactively assist customers to avoid or reduce problem occurrence.
- Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
- Engages team members for support as required to ensure internal or external business and end user SLA demands are met.
- Begin to partner with and assist the Sales Pursuit team.
Requirements
- High School: completion of post-primary level education prior to University study
- 0-1 year experience in relevant technologies and customer environments
- Relevant industry qualification where applicable
- Excellent verbal and written communication skills in language to be supported
- Experience in troubleshooting in a technical environment
- Excellent analytical and problem solving skills
- Software and hardware knowledge of computing, storage and peripheral devices
- Advanced proficiency with case management databases and tools
- Superior customer service skills
- Phone and remote support experience
- E-support experience
Benefits
- Health & Wellbeing
- Personal & Professional Development
- Unconditional Inclusion
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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