Hybrid Senior Product Owner, Self Service Strategy

Posted last month

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About the role

  • Senior Product Owner managing self-service portal and mobile capabilities for Guardian’s Group Benefits team. Collaborating with cross-functional teams to enhance digital experiences for clients and stakeholders.

Responsibilities

  • Translate the product vision and strategy for Guardian’s online self-service portal and/or mobile app into actionable team backlogs, including user stories with clear acceptance criteria and tasks.
  • Work closely with the Product Manager to prioritize and implement process improvements, track progress, and communicate updates to stakeholders.
  • Collaborate closely with other Product Managers, business stakeholders, and technical leads to deliver high-impact solutions.
  • Serve as a bridge between customer-facing activities and internal IT teams, ensuring clear communication and alignment.
  • Document and communicate business and technical requirements, supporting both strategic and tactical initiatives.
  • Manage and mentor a small team of developers and testers, driving execution on priority items and fostering a culture of continuous improvement.
  • Conduct go-to-market readiness activities and support release planning.
  • Integrate customer research and feedback into product development cycles.
  • Ensure digital solutions are compliant.

Requirements

  • Bachelor's degree or equivalent work experience.
  • A minimum of 5-7 years of experience in product management or a related field.
  • Proven experience in defining and driving product roadmaps, integrating customer research, and ensuring compliance with data/AI standards.
  • Strong knowledge of product journey mapping, business process improvement, and OKR (objectives and key results) management.
  • Experience working with cross-functional teams and leading small technical teams.

Benefits

  • Health insurance
  • Flexible working hours
  • Professional development opportunities

Job title

Senior Product Owner, Self Service Strategy

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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