Senior Director managing wealth management advisors in Coralville, IA. Driving client relationship growth and strategic business initiatives for TIAA.
About the role
- Director leading enterprise solutions for health systems at Guardant Health. Overseeing EMR integration and solution success teams to enhance cancer care continuum.
Responsibilities
- Own national performance for health system solutions delivery, including EMR integrations, workflow enablement, pilot execution, and post-launch optimization, with clear visibility into pipeline, capacity, outcomes, and adoption.
- Identify unmet needs, friction points, and emerging opportunities within health systems and lead cross-functional efforts to define, pilot, and scale new solutions that improve adoption, efficiency, access, and enterprise readiness.
- Lead, coach, and develop EMR Integration Managers / Implementation Specialists and Solution Success Managers; set clear expectations, build capability, and reinforce consistent execution standards and customer-first behaviors.
- Establish and run the operating cadence for the solutions function, including intake and prioritization, capacity planning, execution reviews, escalation management, and executive-ready reporting on progress, risks, and outcomes.
- Partner with Strategic Account Managers and Sales leadership to align solution scope and timing to account plans, ensure clean handoffs, and support pilot-to-scale adoption across health systems.
- Partner with Product, Engineering/IT, Market Access, Medical Affairs, Analytics, and Operations to translate health system needs and field insights into solution requirements, integration enhancements, enablement tools, and roadmap priorities.
- Standardize and scale solution methodologies and assets, including project plans, testing and validation frameworks, training materials, readiness criteria, adoption playbooks, and best practices across EMR and non-EMR solutions.
- Ensure rigorous testing, quality controls, and issue management to protect functionality, data integrity, and customer trust; lead root-cause analysis and continuous improvement initiatives.
- Build and manage a metrics-driven solutions program, defining and tracking KPIs such as cycle time, on-time delivery, adoption metrics, support volume, training completion, and customer satisfaction.
- Own the operating budget and vendor partnerships supporting health system solutions, including contract management, vendor performance, and resourcing decisions that enable scale, speed, and quality.
- Ensure compliance with HIPAA, data security standards, and internal legal and compliance requirements; reinforce the use of approved processes, documentation, and customer communications.
Requirements
- 10 + years of experience in health IT, health system solutions, enterprise healthcare operations, or related roles.
- 3+ years leading teams or serving as a functional or program leader across complex, cross-functional initiatives.
- Experience overseeing EMR integrations across platforms such as Epic, AthenaHealth, eClinicalWorks, and/or similar systems.
- Demonstrated ability to identify system-level problems and translate them into scalable, executable solutions.
- Strong program management, prioritization, and executive communication skills.
- Experience partnering with Product, Engineering/IT, commercial, and medical teams in regulated environments.
- Familiarity with HIPAA, healthcare data security, reimbursement dynamics, and health system operations.
- Bachelor’s degree required; advanced degree or health informatics background preferred.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
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