Hybrid Digital Product Analyst

at Gartner

• Job title: Digital Product Analyst
• Job type: Full Time
• Experience level: Junior
• Salary: $72,000 - $100,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Irving, United States

About the role

• Digital Product Analyst supporting digital transformation initiatives for Gartner’s Client Engagement Services. Collaborating across teams to enhance user experience and drive client retention.

Responsibilities

• Bring product priorities to life through a clear articulation of a user’s journey, behaviors, needs, and pain points.
• Facilitate E2E delivery process from identification of use cases, user story creation through acceptance, validation to go-live.
• Collaborate with internal business teams to obtain and prioritize requirements and communicate required enhancements to IT teams.
• Articulate and able to explain complex product issues to different audiences and leadership levels.
• Understanding systematic data to identify Services usages or processes and make recommendations to improve Services productivity or increase efficiency in processes with benchmarking historical trends.
• Continuously evolve user experience for Gartner associates and enriching it over time with more intuitive and robust dashboards.
• Deliver all assignment work within quality standards and on time, often within stipulated timelines.
• Collaborate with team to update existing training content and/or create new training content.

Requirements

• Bachelor’s degree is required
• 0-2 years of business experience with progressive responsibilities
• Strong analytics skills and ability to break down complex problem
• Agile ability to anticipate need, be responsive and adapt to change
• Strong interpersonal and relationship skills, ability to influence decisions and gain consensus
• Excellent time and project management skills, ability to prioritize the most important projects to create business impact
• Ability to work effectively on multiple projects at the same time
• Analytical problem solving and using fact-based decision making to solve business problems
• Thinking through a business lens, with a focus on understanding the customer - their pain points and key drivers
• Disciplined Scrum knowledge for different products in order to continuously increase velocity
• Collaborating with cross-functional teams including products, services and sales in order to empower our client service delivery teams by fully leveraging state-of-the-art technologies to improve efficiency, growth, profitability, and client retention
• Operating in a highly collaborative working environment to strive for world class operational rigor and to proactively identify opportunities to problem solve.

Benefits

• Competitive salary
• Generous paid time off policy
• Charity match program
• Medical, Dental & Vision Plans
• Parental Leave
• Employee Assistance Program (EAP)
• 401K matching