Legal Operations Analyst managing organizational predictability in processes and team workload. Ensuring data accuracy and supporting onboarding in a hybrid work environment.
Responsibilities
Work in a hybrid capacity within Legal Operations and Legal Controllership
Ensure organization and predictability of processes
Manage procedural deadlines, case pipeline and team workload
Flag risks and redistribute tasks
Keep complete and up-to-date data in systems (Pipedrive, Freshdesk, Connecteam)
Ensure processes are "clean"
Build and monitor KPIs, reports and dashboards to support strategic decision-making
Map, document and improve workflows, automations and system usage
Support People/HR in onboarding and training, delivering sessions and producing tutorials
Respond to clients' operational inquiries via the helpdesk and create instructional videos
Support internal audits and continuous improvement initiatives, focusing on efficiency and scalability
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