Analista de Cadastro managing product registration and information classification at Scanntech. Ensuring quality and standardization in product data for better insights and business decisions.
GM
Hybrid TOTVS Support Analyst – DataSul
Posted 1 hour ago
About the role
- Support Analyst delivering technical support for Totvs Datasul systems and enhancing internal processes. Seeking proactive professionals in technology fields for improvement initiatives.
Responsibilities
- Provide technical support, assessing the complexity of issues to determine resolution or escalation
- Analyze and propose improvements to processes related to the Invoicing, Tax Configurator, Shipping, Orders, Inventory, and Receiving modules, in coordination with the business
- Perform analyses and propose/execute corrective and preventive maintenance
- Work on the application support team, providing second- and third-level technical and functional support to system users and following up on corrective maintenance
- Handle production incidents by proposing workarounds for critical incidents and developing an action plan to identify root causes and resolve recurring issues
- Document solutions and create support resources, and receive knowledge transfer upon project completion to enable ongoing support
- Train and guide Level 1 analysts and end users
- Monitor and analyze performance metrics
Requirements
- Bachelor's degree in Technology or related fields
- Experience with the Datasul system in the modules: Invoicing, Receiving, Shipping, Inventory, Tax Configurator, and Orders
- Knowledge of integrations with other systems
- Experience in application/system support, providing second- and third-level technical and functional support and following up on corrective maintenance
- Ability to work under pressure
- SAP knowledge is a plus
Benefits
- PDS (Performance Bonus)
- TotalPass
- BMC (More Care Benefit) – discounts and special conditions on essential items such as hygiene, cosmetics, and nutrition. Partnerships and agreements (SESC, universities, restaurants, leisure, culture, etc.)
- Development/Educational platform and Development Programs
- Program for Expectant Mothers
- Health insurance
- Dental insurance
- Life insurance
- Transportation voucher or parking allowance
- Meal voucher or food allowance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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