Hybrid Mid-level Systems Quality Analyst – Governance

at GrupoSC Distribuidora de Medicamentos

• Job title: Mid-level Systems Quality Analyst – Governance
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Sao Paulo, Brazil

About the role

• Governança de TI focusing on quality assurance and incident management while collaborating with multidisciplinary teams. Engaging in continuous improvement methodologies to ensure compliance in processes.

Responsibilities

• Incident Committee Management:
• Coordinate and lead incident committee meetings;
• Review and analyze reported incidents, ensuring effective resolution with the responsible team;
• Develop and implement action plans with stakeholders to prevent future incidents;
• Monitor and evaluate the performance of incident management processes, proposing continuous improvements;
• Change Committee Management:
• Manage the full lifecycle of changes, from request through implementation and closure;
• Conduct change committee meetings, ensuring risk and impact assessments are performed;
• Ensure all changes are documented in accordance with company policies;
• Produce reports and presentations on process performance;
• Documentation and Policy Standardization Committee Management:
• Establish and maintain standards for IT documentation and policies;
• Lead initiatives to review and update policies and procedures;
• Ensure compliance with applicable laws, regulations and internal standards;
• IT Service Quality Management through Satisfaction Surveys:
• Develop and implement IT service satisfaction surveys;
• Analyze survey results to identify areas for improvement;
• Prepare reports and present findings to senior management;
• Implement corrective and preventive actions based on user feedback;
• Action Plan Management:
• Develop, implement and monitor action plans derived from committee meetings;
• Ensure action plans are executed within established deadlines;
• Perform continuous follow-up on action plans, ensuring effectiveness and alignment with organizational objectives;
• Report progress of action plans to senior management and stakeholders.

Requirements

• Bachelor's degree in Information Technology, Business Administration, or related fields;
• Experience managing committees and IT governance processes;
• Analytical and problem-solving skills;
• Excellent communication and interpersonal skills;
• Ability to work collaboratively and lead multidisciplinary teams;
• Proficiency in IT governance frameworks such as ITIL and COBIT to structure and maintain IT processes in accordance with corporate standards;
• Ability to apply continuous improvement methodologies (PDCA, Lean, Six Sigma) to IT processes, ensuring efficiency and compliance with governance policies;
• Ability to identify, manage and mitigate operational and security risks in IT environments; experience implementing internal controls and conducting risk assessments to ensure compliance with internal and industry regulations and standards;
• Familiarity with governance and compliance tools such as risk and audit management platforms, and knowledge of quality control and monitoring tools, continuous improvement frameworks, international standards and best practices.
• Differential:
• Certifications in IT governance or quality management (e.g., ITIL, COBIT, ISO 27001, CTFL);
• Experience in projects implementing and managing the Jira tool.

Benefits

• PDS (Performance Award)
• Partnerships and agreements (SESC, universities, restaurants, leisure, culture, etc.)
• Development/Educational platform and development programs
• Pregnancy support program
• Medical assistance (health insurance)
• Dental assistance
• Transportation voucher
• Meal or food allowance
• TotalPass