Senior Customer Experience Analyst responsible for mapping customer journeys and leading CX improvement projects for Localiza&Co. Collaborating with multiple internal stakeholders to enhance operational efficiency.
About the role
- Support social responsibility initiatives at Grupo Panvel. Engage in projects aligned with the company’s ESG strategy and community impact assessment.
Responsibilities
- Lead and support the management of the company's social responsibility programs and initiatives, such as donations, social campaigns, and the corporate volunteering program.
- Support the design, implementation, and monitoring of new social responsibility projects and programs aligned with the company's ESG strategy.
- Contribute to the development of the company's ESG strategy by providing technical and analytical support on social issues and human rights.
- Support the drafting and updating of policies, guides, and institutional materials related to Social Responsibility, Human Rights, and diversity.
- Map and analyze the company's impact on the communities where Grupo Panvel operates, identifying opportunities for developing social initiatives and strategic partnerships.
- Support internal processes related to promoting an inclusive and respectful work environment, providing analyses, recommendations, and awareness-raising initiatives on social and diversity topics.
- Collaborate with internal teams to implement and monitor initiatives related to ethics, diversity, inclusion, and human rights.
Requirements
- Bachelor's degree in Administration, Social Sciences, Social Work, Public Policy Management, Psychology, Communications, or related fields.
- Corporate experience with social projects is a plus.
- Availability to work on-site in Eldorado do Sul, RS (Brazil).
Benefits
- Childcare allowance
- Birthday day off
- Exclusive discounts at Panvel Pharmacy
- Rotational/shared parking
- Extended maternity and paternity leave
- Profit sharing (PLR)
- Dental plan (through the Employees' Association)
- Health insurance
- Programs supporting mental health and financial wellness
- On-site cafeteria
- Shuttle transportation
- Wellhub (gym discounts)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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