Jira Consultant leading configuration and automation of Jira workflows for ZAGENO. Focused on AI - driven Product Lifecycle Automation in a hybrid work environment.
About the role
- Technical Consultant for automotive sector supporting dealerships in Brazil with performance analysis and process improvement. Hybrid work with travel required to client locations in the region.
Responsibilities
- Monitor the main technical indicators within your region through data analysis, maintain frequent contact with dealerships and support them in the continuous improvement of customer-facing processes.
- Support Technical Assistance topics (warranty, tooling, immobilized vehicles in the workshop, etc.).
- Provide on-site instruction and support at critical dealers.
- Act as the brand focal point for high-priority and urgent cases, carrying out corrective and preventive actions at dealerships in your region.
- Monitor and define effective action plans related to technical training for dealerships in your region, and ensure each follows the client's guidance.
- Ensure dealerships carry out campaigns and recalls for vehicles serviced in their workshops by verifying chassis numbers (VINs) for pending campaigns or recalls.
- Advise technicians to keep tools updated in the manufacturer's system on a monthly basis, in accordance with client recommendations.
- Hold regional meetings with technicians, After-Sales managers and workshop chiefs to build relationships, exchange information and share best practices on a semi-annual basis.
- Participate in weekly emergency case meetings with other areas.
- Serve as the link between the client and the network's technical area.
- Hybrid work (remote and on-site) with required availability to travel to support dealerships in the region.
Requirements
- Bachelor's degree in Engineering, Business Administration, Logistics, Economics or related fields.
- Experience in process improvement and data analysis.
- Experience with quality tools (SWOT, PDCA, etc.).
- Experience with Agile methodologies.
- Advanced knowledge of Microsoft Office.
- Availability to travel.
- Valid Category B driver's license (CNH B).
- Advantage: experience in dealership after-sales.
- Availability to work in Londrina.
Benefits
- Health insurance.
- Dental insurance.
- Meal allowance.
- Life insurance.
- Employee association/club (Grêmio).
- Travel expense reimbursement.
- Gympass - Wellhub.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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