Financial Aid Processor at Arizona State University ensuring compliance and assisting students with financial aid eligibility. Responsibilities include processing aid files and analyzing financial data.
About the role
- Coordenador de Planejamento managing strategic collection processes for educational institutions. Focused on data-driven decision making to ensure financial health and efficient operations.
Responsibilities
- Strategic Management: Define and optimize collection strategies (base segmentation, refinement of contact cadences, and data enrichment) in direct partnership with operational coordination.
- Data Intelligence: Monitor, diagnose, and present delinquency and recovery KPIs to leadership, converting metrics into actionable plans.
- Third-Party Management: Lead the performance of partner collection agencies, manage portfolio redistribution, and ensure alignment with our targets.
- Operational Support: Ensure operational efficiency by monitoring contact center KPIs (breaks, queues, occupancy, and base penetration).
- Unit Consulting: Support and guide collection activities carried out directly at schools, such as collection drives and renewal campaigns, ensuring process consistency.
Requirements
- Previous leadership experience
- Previous experience in collections planning and credit recovery
- Proactive and eager to learn
- Ability to solve complex problems and propose data-driven solutions
- Strong written and verbal communication skills
- Advanced Excel and intermediate Power BI
- Bachelor's degree completed
- Previous experience in the education sector (preferred)
- Some experience with SQL for querying and extracting data from relational databases (preferred)
Benefits
- Meal or food allowance
- Transportation voucher (commute allowance)
- Home office allowance
- Reimbursement of up to R$400 for the purchase of an ergonomic chair to support remote work
- Profit-sharing (PLR) to reward achievement of targets
- Casual dress code
- Day off during your birthday month
- Salta Learning Environment: Free courses on leadership and communication to boost your career
- Salta +Benefits partnerships: T.T Burguer, Chefs Club, PrimePass, Magalu, NetShoes, Ponto Frio, Casas Bahia, Cultura Inglesa, CNA, Ibmec, Le Canton, BodyTech, Budda Spa, and many others
- Your child is eligible for a school scholarship (check with the People & Management team for rules)
Job title
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