IT Support Specialist providing 2nd & 3rd level support for software solutions in Hamburg. Supporting customers in business processes for associations and donations with an innovative software company.
Responsibilities
Erste Ansprechperson für unsere Kunden im 2nd & 3rd Level Support
Begleitung der Kunden beim Einsatz unserer Branchenlösung für Sportvereine
Analyse und Individualisierung der Geschäftsprozesse unserer Kunden in Adressverwaltung, Ressourcenverwaltung und Buchhaltung
Kompetente Unterstützung bei technischen und fachlichen Fragestellungen
Eigenständige Kommunikation mit Kunden, telefonisch und schriftlich
Sorgfältige Dokumentation von Supportfällen
Aktive Beitrag zur kontinuierlichen Verbesserung unserer Softwarelösungen.
Requirements
Abgeschlossene Ausbildung im IT-Bereich, z. B. als Fachinformatiker, Informatikkaufmann oder eine vergleichbare Qualifikation
Fundierte Kenntnisse im Umgang mit aktuellen Datenbanksystemen, insbesondere MySQL
Hohe Kommunikationsstärke und Freude am Umgang mit Kunden
Fähigkeit, komplexe Sachverhalte strukturiert, sorgfältig und lösungsorientiert zu analysieren
Verantwortungsbewusst, zuverlässig und gerne im Team arbeiten
Sehr gute Deutschkenntnisse in Wort und Schrift.
Benefits
Gute Verkehrsanbindung
Kostenfreie Parkplätze
Softdrinks, Wasser, Kaffee und Tee, so viele Du trinken kannst
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