Senior IT Engineer taking ownership of complex issues and mentoring junior engineers at a hybrid role in Edinburgh. Engaging with clients and ensuring IT systems security and reliability.
About the role
- Lead IT service delivery and operational technology support at Integra. Ensure systems, user experience, and support structure scale with the business needs.
Responsibilities
- Lead IT service delivery across the organization, ensuring support operations, user experience, and day-to-day execution align with business needs
- Provide leadership over IT support staff, operational workflows, and service expectations to drive accountability, responsiveness, and consistency
- Oversee managed service providers and technology vendors, holding partners accountable for performance, prioritization, and service quality
- Help shape and improve IT operational processes, documentation standards, reporting, and service metrics to strengthen visibility and decision-making
- Partner with leadership to support infrastructure planning, technology improvements, and scalable service delivery across the business
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field preferred; equivalent experience considered
- 5–8 years of progressive experience in IT operations, service delivery, infrastructure, or technical support environments
- Prior experience leading IT teams, managed service providers, or enterprise support functions
- ITIL, Microsoft, or other relevant technical or service management certifications are a plus
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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