Assistente de Suporte responsible for ensuring quality support on WPLEX solutions. The role involves training users and maintaining documentation to enhance customer experience.
About the role
- IT Support Technician providing assistance to users and resolving incidents for a technology services company. Engaging with customers through phone and email to support IT needs.
Responsibilities
- Receive user requests (by phone and email).
- Analyze and document the user's request.
- Perform an initial remote diagnosis.
- Triage and resolve incidents by creating and following up on tickets to ensure their closure via our ticketing system.
- Assist users with the use of their equipment and business applications.
Requirements
- Self-taught and passionate about IT OR higher education in computer science (e.g., BAC Pro SEN, BTS SIO, or DUT in Networks and Telecommunications).
- Technical knowledge: proficiency with the Windows environment (Microsoft Office, Windows 7, Windows 10, Windows Server).
- Networking and helpdesk experience.
- Good database knowledge: SQL Server / MySQL, Oracle.
Benefits
- Gift vouchers
- 50% public transportation reimbursement
- Meal vouchers
- 75% employer contribution to health insurance
- Quarterly bonuses
Job title
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Degree requirement
Tech skills
Location requirements
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