Legal Counsel managing disputes for a fast-growing digital bank in Berlin. Collaborating with internal stakeholders to improve dispute resolution and customer outcomes while ensuring compliance.
Responsibilities
Lead dispute resolution in Germany (end-to-end): Manage pre-litigation claims, litigation, and regulatory disputes – driving timely, fair, and commercially sound outcomes
Set strategy, steer escalations, and manage external counsels: Assess risk/exposure, define resolution paths (settlement/remediation/defense), and oversee external counsels, proceedings, budgets, and documentation quality
Coordinate dispute-related communications and responses to supervisory inquiries, ensuring robust governance and an auditable record
Identify root causes and trends and partner with Operations/Product to reduce recurrence and improve customer outcomes
Advise on German/EU banking, consumer protection, and conduct requirements; contribute to policies and controls
Draft/review key vendor and outsourcing agreements with appropriate risk allocation and compliance standards
Review and improve customer-facing terms, disclosures, and complaint processes
Support dispute-related data handling and rights requests in coordination with privacy stakeholders
Deliver practical guidance and short trainings for product and customer support teams
Requirements
Law degree from a recognized university; qualified lawyer in Germany (Volljurist/in (m/w/d)) or business lawyer (Wirtschaftsjurist/in, LL.B./LL.M. (m/w/d)) preferred
3+ years’ relevant experience in an in-house and/or law firm role, ideally within dispute resolution, litigation, financial services, consumer law, or regulated environments
Familiarity with German civil procedure and dispute handling
Strong understanding of consumer protection principles and regulatory expectations relevant to banking/financial services
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