Director of Claims Operations overseeing Accident Benefits to drive growth and customer service at Intact. Collaborating with executives and managing team resources for effective delivery.
About the role
- Structured rotational program providing hands-on experience across dealership operations. Launching early-career talent into leadership roles within Lithia & Driveway's store network.
Responsibilities
- Build meaningful relationships and deliver a high-quality, consistent experience that supports customers and teammates.
- Follow through on commitments, communicate clearly, and ensure your work meets expectations.
- Seek feedback, refine your skills, and look for opportunities to make processes more efficient.
- Support a positive culture by staying engaged, connecting with your team, and helping create a workplace where people feel valued.
Requirements
- Strong communication and active listening skills
- Professional, reliable, and detail-oriented
- Quick learner with strong adaptability
- Collaborative team player with a problem-solving mindset
- Self-motivated, accountable, and open to feedback.
Benefits
- Hands-on exposure to key store operations
- Gain real-world experience across service, sales, parts, and customer experience functions.
- Dedicated mentorship and personalized guidance
- A strong foundation in both business and customer-facing skills
- Comprehensive training and performance support
- A built-in network and supportive community
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