Customer Success Manager at ServiceTitan managing customer relationships to drive business outcomes. Building customer success through understanding their needs and effective communication in Yerevan, Armenia.
About the role
- Commercial Customer Success Manager driving customer adoption and success for Grammarly for Education at Superhuman. Overseeing client lifecycle and strategic account management for better engagement.
Responsibilities
- Own the full post-sales customer lifecycle for your assigned commercial accounts, ensuring seamless onboarding, activation, and long-term success.
- Lead renewal strategies end-to-end, including pricing proposals and contract negotiations, to drive retention and account growth.
- Partner cross-functionally with Sales and Key Accounts teams to identify and execute on expansion and cross-sell opportunities.
- Deliver high-impact enablement experiences by deeply understanding customer goals, training users on Superhuman’s products and features, and aligning product capabilities with organizational goals and objectives.
- Conduct strategic account reviews, providing tailored insights and performance metrics to reinforce value, deepen engagement, and align on success plans.
- Leverage customer engagement data and trends to identify risks, uncover opportunities, and take proactive, data-informed actions that exceed performance targets.
- Lead effective, executive-ready customer meetings, crafting clear agendas, surfacing strategic insights, and facilitating collaborative decision-making.
- Contribute to continuous improvement initiatives by identifying gaps, streamlining processes, and supporting team-wide content and operational enhancements.
- Contribute to content and process improvements across the customer lifecycle to continually improve the customer experience.
Requirements
- Has 3+ years of experience in Customer Success, Sales, or Account Management roles.
- Has fluent proficiency in English, both in writing and speaking.
- Proven success managing accounts—owning renewals, driving adoption, and exceeding retention and revenue goals.
- Has a proven track record of exceeding quota targets and driving revenue growth, as well as delivering on customer satisfaction.
- Builds strong relationships with people to understand their needs and goals and identify creative solutions.
- Can synthesize quantitative and qualitative data, make data-driven decisions, and use data to identify gaps and opportunities.
- Sets aggressive short and long-term goals and possesses a strong internal drive to achieve them.
- Solid understanding of subscription models, including pilots, upsells, and customer lifecycle strategies.
- Uses systems such as CRM to track all customer-related activities and deliverables, and manage pipeline and project revenue. Experience with tools like Outreach and Salesforce is a plus!
- Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.
Benefits
- Health care
- Ample and defined time off
- Support to set up a home office
- Wellness stipends
- Pet care stipends
- Learning and development opportunities
- Competitive pay
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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