Business Relationship Manager overseeing client portfolios in TMT & Innovation Banking. Developing strategic relationships and ensuring clients have necessary banking solutions.
About the role
- Inside Account Manager on Grainger's sales team managing 200-300 small-medium size customers throughout Canada. Focusing on account penetration strategies and maximizing sales growth.
Responsibilities
- Manage an account portfolio of 200-300 small-medium size customers including National Accounts and contract customers
- Develop sales plans/expand customer contacts that effectively market Grainger's value proposition to drive profitable sales growth and maximize portfolio value.
- Develop and implement account penetration strategies to include regular business reviews for key customers to maximize sales
- Demonstrate knowledge of market data and access to resources to quickly respond to new developments in the customer’s business
- Establish customer and market priorities to execute a strategic course of action to accomplish sales goals
- Call planning, executing a sales process and strategically using a CRM
- Utilize Sales Management System to understand customer needs and present cost-effective solution to increase customer spent and loyalty
- Document, analyze, and understand impact of customer focused activities to increase productivity and sales within assigned market
- Adherence to company sales and pricing guidelines
Requirements
- 1-3 years customer service experience required, sales experience an asset
- A post-secondary education is preferred
- Ability to listen, gain trust and bring to closure an action, project, resolution or sales with customers
- Clearly articulate business drivers, understand key financial and total cost of ownership concepts with all levels of the organization
- Business acumen around sales forecasting, opportunity management and customer planning
- Technological capabilities and understanding to communicate in today’s business environment, Salesforce experience
- Ability to utilize sales process to uncover customer objections/concerns, and determine appropriate solutions
- Ability to maintain a plan of action until desired results is achieved
- Strong process discipline, ability to align planning objectives with a pipeline development process to grow and develop market revenue
- Knowledge of Maintenance Repair & Operations (MRO) products and their applications an asset
Benefits
- Medical, dental, vision and prescription drug coverage
- Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
- Life insurance coverage, including spousal and dependent life insurance.
- Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns.
- Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future.
- Educational & Professional Membership Fee Assistance program
- Employee discounts, team member perks and more!
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